Domains are typically locked as a security measure to prevent unauthorized transfers. To unlock it, log into your current registrar’s account, navigate to your domain management section, and look for an option to disable the transfer lock. This is usually a simple toggle switch.

You can check your domain’s status by performing a WHOIS lookup. Look for a status such as “clientTransferProhibited” which indicates the domain is locked. You can also check your current registrar’s control panel under domain security settings.

An EPP code (also called an auth code or transfer key) is a security password required to authorize a domain transfer. You can obtain it from your current registrar, usually through your domain management panel. Most registrars provide an option to “Get Auth Code” or “Request Transfer Code” in their interface.

You’ll need:

• Your Truehost UK account details
• The domain name you want to transfer
• The EPP authorization code from your current registrar
• Access to the administrative email address associated with the domain

Yes, common restrictions include:

Expired domains may have additional requirements

Domains registered within the last 60 days

Domains that have been transferred within the last 60 days

Domains with pending legal disputes

It depends on how long it has been expired. Most domains have a 30-45 day grace period after expiration when they can still be renewed with the current registrar. After this period, additional steps may be required. Contact our support team for specific guidance on expired domains.

Typically, no. Your website and email should continue working normally throughout the transfer process. We recommend keeping your nameservers unchanged during the transfer to ensure uninterrupted service.

Your email services will continue working as long as your MX records remain unchanged. We recommend not making DNS changes during the transfer process to maintain service continuity.

We recommend avoiding major changes to your domain settings, DNS records, or nameservers during the transfer process, as this could potentially interrupt the transfer.

No, you don’t need to contact them to start the transfer. However, you will need to unlock your domain and obtain the EPP code from their control panel. Some registrars may send a confirmation email that you’ll need to approve.

Yes, you can transfer multiple domains simultaneously through our bulk transfer option. Each domain will require its own EPP code, and you can manage the entire process through your Truehost UK account.

Yes, transfers can fail for several reasons:

• Outstanding payments with current registrar
• Incorrect EPP authorization code
• Domain is still locked at current registrar
• Non-approval of transfer confirmation emails
• Domain is within the 60-day transfer lock period

• First, check the transfer status in your Truehost UK account. If it’s delayed, contact our support team. Common solutions include verifying that you’ve approved any confirmation emails and ensuring your current registrar hasn’t placed any holds on the transfer.